Privacy Policy
Your personal information
This Privacy Policy explains how we collect and process your personal data. Personal data means any information or set of information that identifies you or could be used to identify you, either on its own or together with other information. This includes information you share with us, information we obtain through your interaction with us, and the choices you make regarding the marketing communications you wish to receive. This policy explains how we process your personal data, what your rights are, and how the law protects you.
We do not knowingly collect data relating to children.
Changes in the legal framework for data protection
The legal framework governing the protection of your personal data changed on 25 May 2018, when the General Data Protection Regulation became applicable across the European Union.
This Privacy Policy provides information about most of your rights under the Regulation. However, additional changes to this policy may be required after 25 May. We will notify you whenever changes are made. In some cases, we may ask you to accept the updated policy or to provide renewed consent for the use of your personal data.
Who we are and how to contact us
We are Unipack-V EOOD, Company ID 117039133, located in Ruse, 9 Kap. Raycho Nikolov Street.
You can contact us by email at sales@unipack-v.com
When we refer to our website, we mean https://unipack-v.com
How we collect your personal data
We may collect personal information about you in the following ways:
Data you provide to us directly:
Information you provide when registering to use our services;
Information you share with us during telephone conversations;
Information you send to us via email or written correspondence;
Information related to your participation in our promotions or events;
Information you submit to us as feedback.
The data we collect about you
We may collect, use, store, and transfer different types of personal data, which we have grouped as follows:
Identity data such as name and date of birth;
Contact data such as billing address, email address, and telephone numbers;
Financial data such as bank account and payment card details;
Transaction data including details of payments made by you and information about services you have purchased from us;
Marketing and communication data including your preferences for receiving marketing communications from us and your communication preferences.
We do not collect special categories of personal data. This includes information about race or ethnicity, religious or philosophical beliefs, sexual life or sexual orientation, political opinions, trade union membership, health information, genetic or biometric data. We also do not collect information about criminal convictions or offences.
Purpose of processing your personal data
Your personal data is protected by law.
We process personal data only where we have a lawful basis and where the processing serves legitimate purposes. The purposes under this policy include:
Purposes necessary for the use of our services;
Purposes for which you have given explicit consent;
Purposes required to comply with legal obligations of Unipack-V EOOD.
Who we share your personal data with
In certain cases, in order to provide the services you have requested, we may share your personal data with external service providers.
We require all third-party service providers to respect the security of your personal data and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes and permit them to process your data only for specified purposes and in accordance with our instructions.
Failure to provide personal data
Where we are required to process your personal data to comply with a legal obligation or under the terms of a contract with you, and you fail to provide such data when requested, we may not be able to perform the contract or provide the requested service. In such cases, we will notify you accordingly.
Data security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised manner, altered, or disclosed. Access to your personal data is limited to employees, contractors, and third parties who have a legitimate business need to access it. They process your personal data only on our instructions and are subject to confidentiality obligations.
We have established procedures to deal with any suspected personal data breach and will notify you and the relevant authorities where we are legally required to do so.
How long we retain your personal data
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, whether those purposes can be achieved through other means, and applicable legal requirements.
Marketing
We may use your personal data to inform you about relevant services and upcoming offers. We will send marketing communications only where we have your consent or a legitimate interest to do so. You may request to stop receiving marketing communications at any time by contacting us or by using the unsubscribe links included in our messages.
Your rights
The General Data Protection Regulation grants you specific rights in relation to your personal data. In particular, you have the right to:
Request access to your personal data. You may request a copy of the personal data we hold about you by emailing sales@unipack-v.com
We aim to respond to all legitimate requests within one month. In certain cases, this period may be extended, and we will inform you accordingly.
Request correction of inaccurate or incomplete data. If you believe that any personal data we hold about you is incorrect or incomplete, please contact us at sales@unipack-v.com, and we will take reasonable steps to verify and correct it where necessary.
Request restriction or cessation of processing. You have the right to object to the processing of your personal data, request its deletion, request restriction of processing, or ask us to stop using your data where there is no compelling reason to continue, also known as the right to be forgotten.
In some cases, we may have legal grounds to retain or continue using your data. We will explain these grounds to you when you exercise your rights.
Withdrawal of consent. You may withdraw your consent to the processing of your personal data at any time by contacting us at sales@unipack-v.com. Please note that withdrawal of consent may affect our ability to provide certain services.
Submitting a complaint
If you are dissatisfied with the way we have used your personal data, please contact us by email at sales@unipack-v.com
An HTTP cookie is a small data file sent from a web server to your internet browser and returned by the browser each time it accesses the same server. Cookies are used by almost all websites. They help improve future visits and make websites more useful. Cookies play an essential role in the functioning of the internet. Since 2011, the European Union has required websites operating within its territory to obtain user consent for the use of cookies.
What is the purpose of cookies
Cookies can store information selected by the server and are used to maintain the state of HTTP and HTTPS transactions, which are otherwise stateless. They can be used to authenticate registered users, maintain shopping cart functionality during a session, personalise website content, remember language preferences, track user access, support content rating systems, and more. Google, for example, uses cookies to remember Safe Search preferences, display more relevant ads, count page visitors, assist with service registration, and protect user data.
A cookie may remain stored on a user’s device for use in future sessions or may be deleted at the end of a session or at any other time.
What can you do if you do not want cookies to be installed on your device
Some users consider the storage of information on their computer or mobile device to be an intrusion, especially when that information is stored and used by unknown third parties. If you prefer, you can block some or all cookies or delete cookies already stored on your device. Please note that doing so may affect the functionality of the website. To manage cookies, you should adjust the privacy settings of your browser.
